Entergy app provides a quick, easy bill payment method, view outages and usage.
Entergy’s mobile app offers customers a quick and easy way to manage their accounts. After viewing account balance and due date, customers can pay with a single swipe. Customers can also enroll in PaperFREE billing, make payment arrangements and choose a monthly billing date. With a bank account or debit/credit card, customers can pay as a guest.
Find outage information on our outage map, Entergy Storm Center, or via text alerts for your specific location. Customers can also use the app to report an outage or check outage status via text messages.
Take control by viewing daily usage and costs or monthly trends. Save energy and money with the latest energy efficiency tips.
The app offers the ability to set up and manage contact preferences for billing, outage, usage and more via text, voice, or email channels. You can customize your dashboard to suit your needs and find the information you need, fast. Learn our latest news and updates with a single tap. Provide your feedback using Real Time Ratings following payments or before logout or share free form via Contact Us on More screen.
Need to register your account? Visit myEntergy.com
What's New:
Entergy’s latest version is a native mobile app, replacing the prior web version.
New features include:
• Biometrics Authentication – After first login using myEntergy credentials, mobile app users can opt in for face or fingerprint recognition.
• Pay Now – One-time Quick Pay setup allows users to pay with single swipe.
• Power Status and Estimated Time to Restore – After logging in, customers will see power status from the home screen, where they can track estimated restoration times during outages.
• View Outage Map – A new map built for mobile devices allows users to track outage by the customer service address or location of their mobile device.
• View Usage from Smart Meters – Customers with an AMI advanced meter installed can view their usage, which updates every 4-5 hours with real-time usage and cost.
• Guest Payment – This option allows customers to “Continue as Guest,” using their customer account number and QPC code to make a guest payment.
• Map of Walk-in Payment Centers and Locate Nearest Payment Center: Find the nearest locations based on mobile device location.
• Learning Videos – Mobile app overview and How To Videos are available on More screen or directly on Entergy YouTube.
The app offers several methods of providing feedback to help us improve the customer experience:
• Real Time Customer Ratings – A screen will display to provide star ratings, with an option for comments about the mobile app experience, following payment or when logging out.
• Contact Us – Located on the “More” screen, customers can provide feedback on use of the mobile app, including suggested enhancements, in free form text.
Stability improvements.
- View all confirmation numbers in your payment history
- View disconnect notices in your bill history
Stability Improvements
Bill Breakdown - Drill Down Bill Analyzer & Yearly Trends
Weather overlay fix for the Outage Map
Damage Assessment - Council District for Entergy New Orleans
Green Select for Entergy New Orleans
AutoPay Estimated first draw draft date
Push Notifications for Service Request changes
Push Notifications for Damage Assessment Parish/County Updates during Major Storms
Payment Assistance Centers Map
- Improved Bill Analyzer
- Improved Stop Service
- Green Select Louisiana
Same day payment reversal
Outage Map: Pre-Storm Mode, Damage Assessment & ETR by Feeder
Improved Urgent Messaging
Outage Map defaults to usual settings.
Corrected crash when logging out or logging in with a different user.
- Allow custom maintenance content.
- Pre-pay
- Stop Service
- Improvements and bug fixes (Android 12 support)
- Stability improvements for "Pay My Bill".
- Pay Now option for Past Due Balance only
- Pay my Bill enhanced payment amount
- Saved bank account updates provide notice to consider updating AutoPay bank account
Please Note: Support for Android 6 will expire in an upcoming Entergy app update. If you are running this version, please update to Android 7 or higher in your device settings to ensure that you will continue to have access to the most up-to-date version of the Entergy app.
- Viewing reported security light outages
Please note: Support for Android 6 will expire in an upcoming Entergy app update. If you are running this version, please update to Android 7 or higher in your device settings to ensure you will continue to have access to the most up-to-date version of the Entergy app.
- Distribution Reliability Journey - Planned Outages Map
- Usage Comparison
- Moved View Payment Centers to Bill screen
- More screen re-design
- Updated energy efficiency tips
- ¿Habla español? Cambie la configuración del idioma local en el dispositivo móvil si lo desea.
- View work in your neighborhood, via Distribution Reliability Map
- New filter for Seasonal Tips
- Moved View Payment Centers to Bill screen
NOTE: Due to required app changes, please upgrade to this release by 8/3/2021
- Provide real time feedback after using View Outage Map
- Ability to filter Seasonal Tips
- Seasonal Tips - Frequently Asked Questions
- Usage Seasonal Tips
- Ability to view only Storm Banner and Outage Alert Details while map is down due to unexpected technical difficulty
- Compliance hot fix for storage permissions.
What's new:
- Pending Payments will be reflected in balance due.
- Estimated usage will display until actual available.
- Display Yearly Usage.
- Display Deferred Payment Arrangements.
New features include:
• Projected Bill on Usage Screen - available after first 5 days of bill month usage
• Report Security Light Out
• View Products and Services on More screen
• Bill Breakdown graph available on the bill screen
• Round Up Program – Power to Care program offers option to round monthly bill up to nearest whole dollar
• View Outage Map – Understand Area View and Help
Reminder: Partial payments can be made via Pay My Bill, select and change payment amount and/or payment date.
What’s New:
• Carousel of Programs on Dashboard
• Reminder that successful after hours payments will be credited to balance the next day
• Bill Breakdown
• Improve Usage Performance
NOTE: Due to security certificate changes, please upgrade to this release by 1/14/2021.
What’s New:
• Enroll in Auto Pay
• Save Favorites on Payment Center Map
• Include Address in Account List
• Help Information on Alert Preferences
• Improved message design and content
- Rebuild of App Core
- New UI
- New dashboard applications added
